We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
We currently do not provide return shipping labels. The item should reach us before the 30 days have passed after your item shows as delivered by the shipping company.
We are only able to cancel your order within the first 24 hours of it being placed. If more than 24 hours have passed, we are unable to proceed with a cancellation request.
To start a return, contact our customer support team through our website. If your return is accepted, we will send you instructions on how and where to send your package.
Please be aware that you will need to send your product back in its original packaging. Items not returned in their original packaging will be subject to a partial refund of 70% of the cost of the Elva Decompressor. Items sent back to us without first requesting a return will not be accepted.
Return shipping cost
Restocking fee: no restocking fee.
Refunds will only be provided for the cost of the items returned. Any shipping expenses or add-ons, including expedited processing and shipping insurance, are not subject to refund after a return.
Damaged or incorrect items
If your item is within the first 30 days after delivery and it arrived damaged, or the wrong item was delivered, send us evidence through our website and a replacement will be sent at no cost, on expedited shipping, as soon as possible.
Customer remorse
For buying the wrong product or wanting to exchange products, the customer is liable to pay the return shipping cost.
Refunds (if applicable)
Once your cancellation request is received, or your return is delivered to us and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account. Most banks take between 2-4 business days to complete the refund process and release the amount to your statement. If that timeframe has been exceeded and the amount is still not reflected on your bank statement, please contact us through our website and request your authorization number, then provide this number to your bank.
You are responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
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Elva, IFZA Business Park, Building A2, Dubai, United Arab Emirates